Frequently asked questions

No. You can design and order a poster as a guest. We'll send your confirmation and tracking details by email.

Yes — as long as sufficient OpenStreetMap data exists for the location. Most cities and towns worldwide are covered.

Yes — you set the title, subtitle, and an optional line of your own in the editor.

You'll receive a confirmation email within a few minutes, with your order number and your invoice attached as a PDF. We'll email you again when your poster goes to print and when it ships. If you can't find it, check your spam folder — and if it's really not there, contact us.

Semi-gloss 200gsm FSC-certified paper, printed at 600 dpi. A finish that lifts the colors with a subtle sheen.

Yes, every poster is printed fresh when you order it. We never hold pre-printed stock, which eliminates waste.

Three metric sizes — 30 × 40 cm, 50 × 70 cm, and 70 × 100 cm — and three US sizes — 11 × 17 in, 18 × 24 in, and 24 × 36 in. All available in portrait and landscape.

Not at the moment. Every poster ships unframed and matches a standard frame size, so finding a frame locally is easy — it arrives ready to frame.

Your poster is printed on demand at the partner facility closest to your delivery address, in a network spanning 30+ countries. Shorter transport, faster delivery, smaller footprint.

We think so. Posters are printed on FSC-certified paper from responsibly managed forests, produced only when ordered (no unsold stock), printed close to you to cut transport, and shipped in plastic-free, fully recyclable packaging.

Our maps are drawn from OpenStreetMap data, which we update regularly — a brand-new street or one under construction may not appear yet. Contact us to report it and we'll look into it.

We ship worldwide — over 200 countries and territories, all with free tracked shipping.

Total estimated delivery, printing included: 3–4 days in France, 2–5 in Western Europe, 4–6 in North America — and up to around twenty days for the farthest destinations. Pick your country on Shipping & delivery for the precise estimate.

Shipping is free, everywhere, with no minimum. For deliveries outside the EU, local customs duties or taxes may occasionally apply on arrival — these are the recipient's responsibility.

You'll get a tracking link by email as soon as your poster ships. You can also check the status any time on the order tracking page using your order number and email address.

Posters ship in sturdy protective packaging, sized to their format, so they arrive crease-free. All packaging is recyclable.

If the tracking has stalled or the parcel never arrives, contact us — we'll investigate with the carrier and reprint or refund your order.

Cards (Visa, Mastercard, American Express and more) and PayPal. Payments are processed securely by Stripe — your card details never touch our servers.

Our prices are in euros (EUR). Depending on where you are, Stripe may offer to show and charge the equivalent in your local currency at checkout — the exact amount is always displayed before you pay.

Yes — enter it in the "Promo code / gift card" field at checkout and the discount is applied before payment. One code per order, and codes can't be added after an order is placed.

Yes — a PDF invoice is attached to your order confirmation email. Need another copy? Contact us with your order number.

As long as printing hasn't started, you can cancel your order yourself from the order tracking page — you'll be refunded in full, automatically. The design itself can't be modified after ordering: cancel and place a new order instead. We email you at every step (confirmed, in print, shipped) so you always know where your order stands.

Contact us as soon as possible. If your poster hasn't been printed yet, we can update the delivery address — or you can cancel from the order tracking page and reorder with the right one. Once the parcel has shipped, we'll do our best with the carrier but can't guarantee delivery.

Contact us within 14 days of delivery with photos of the poster and the packaging, and we'll reprint and reship at no cost to you.

Same promise: contact us within 14 days of delivery with a few photos, and we'll send a corrected reprint or refund you — whichever you prefer.

Each poster is custom-made to the design you approve when you create it, so we can't accept returns or refunds for a change of mind. If your poster arrives damaged or has a production defect, we'll reprint or refund it at no cost — see our terms for details.