Question 1

Do I need an account to place an order?

Accepted Answer

No. You can design and order a poster as a guest. We'll send your confirmation and tracking details by email.

Question 2

Can I order a poster of any place in the world?

Accepted Answer

Yes — as long as sufficient OpenStreetMap data exists for the location. Most cities and towns worldwide are covered.

Question 3

Can I personalise the text on the poster?

Accepted Answer

Yes — you set the title, subtitle, and an optional line of your own in the editor.

Question 4

What paper do you print on?

Accepted Answer

Semi-gloss 200gsm FSC-certified paper, printed at 600 dpi. A finish that lifts the colors with a subtle sheen.

Question 5

Are posters printed to order?

Accepted Answer

Yes, every poster is printed fresh when you order it. We never hold pre-printed stock, which eliminates waste.

Question 6

What sizes are available?

Accepted Answer

30 × 40 cm, 50 × 70 cm, and 70 × 100 cm — in portrait and landscape.

Question 7

How long does shipping take?

Accepted Answer

Production takes 2–3 business days, then shipping adds 3–7 days worldwide. All orders are tracked.

Question 8

How is the poster packaged?

Accepted Answer

Posters ship in sturdy protective packaging, sized to your print, so they arrive crease-free. All packaging is recyclable.

Question 9

Do you ship internationally?

Accepted Answer

Yes, free tracked shipping worldwide on all orders.

Question 10

What if my poster arrives damaged?

Accepted Answer

Contact us within 48 hours with a photo and we'll reprint and reship at no cost to you.

Question 11

Can I cancel or modify my order?

Accepted Answer

Reach out immediately after ordering. Once production has started modifications may not be possible.

Question 12

What is your returns policy?

Accepted Answer

Each poster is custom-made to the design you approve when you create it, so we can't accept returns or refunds for a change of mind. If your poster arrives damaged or has a production defect, contact our support — we'll reprint or refund it at no cost.

Frequently asked questions

Ordering

Production

Shipping

Returns & support

Frequently asked questions

Ordering

Do I need an account to place an order?+

Can I order a poster of any place in the world?+

Can I personalise the text on the poster?+

Production

What paper do you print on?+

Are posters printed to order?+

What sizes are available?+

Shipping

How long does shipping take?+

How is the poster packaged?+

Do you ship internationally?+

Returns & support

What if my poster arrives damaged?+

Can I cancel or modify my order?+

What is your returns policy?+